Refund Policy

Last Updated: 11/February/2025

At TheLMSGeek, we strive to provide high-quality consultancy services for building websites using LearnWorlds. However, we understand that situations may arise where a refund request is necessary. This policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds Refunds may be granted under the following circumstances:

  • TheLMSGeek is unable to deliver the agreed-upon services due to unforeseen circumstances on our part.
  • The delivered services do not align with the initial scope of work outlined in the agreement.
  • The client cancels the service before any work has commenced.

2. Non-Refundable Cases Refunds will not be issued in the following cases:

  • If services have already been provided as per the agreed scope.
  • If the client is dissatisfied due to subjective preferences unrelated to the agreed deliverables.
  • If the client fails to provide necessary information or feedback within the required timeframe.
  • If delays occur due to third-party dependencies beyond TheLMSGeek’s control.
  • For any additional work requested outside the initial agreement.

3. Partial Refunds In cases where only part of the service has been completed, a partial refund may be considered at TheLMSGeek’s discretion based on the work completed.

4. Refund Request Process To request a refund, clients must:

  • Submit a written request via email to [Insert Contact Email] within 7 days of service completion.
  • Provide detailed reasoning for the refund request.
  • Allow up to 14 business days for TheLMSGeek to review and respond to the request.

5. Refund Processing

  • If a refund is approved, it will be processed using the original payment method.
  • Refunds may take up to 10 business days to reflect in the client’s account.
  • Chargebacks or disputes initiated without prior communication may result in a ban from future services.

6. Changes to This Policy TheLMSGeek reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website with the updated date.

For any questions or refund requests, please contact us at [email protected]